Luene La Fountaine, RHU
President and Owner
Luene’s Inspiration: “I believe our choices define who we are. I’m inspired everyday to own my own choices and set my own direction. I also recognize that I own both the fruits and consequences of my decisions.”
Luene’s insurance career spans over 30 years, starting with her move to Calgary in 1983 from Medicine Hat. With a keen interest in Disability Insurance – the most complex and litigated type of insurance – Luene soon became recognized for her expertise in this specialized area.
In 1985, she co-established the Paul Revere Disability Insurance Brokerage Office in Calgary. In 1988, she became the National Disability Director and Trainer with Empire Life as well as assisting in the building of a multi-line Insurance Brokerage operation. In 1990, Luene joined Crown Life as their Western Regional Manager with her first task being to build and manage a full-service Brokerage Division. She then transitioned it into a Managing General Agency distribution system for Western Canada.
Benefits Operations Manager
Rhonda’s career has always revolved around Customer Service starting out working part time in Retail. At 18 years old she was given her own store to manage and worked her way up to Senior Manager. After 10 years in retail she went back to school and moved into the Oil and Gas Sector where she worked for Ensign Drilling and Precision Drilling as a Contract Secretary, Accounts Receivable and then Credit and Collections. Her next move was to the Calgary Stampede as a Business Centre Coordinator, again working with contracts, accounting, credit and collections and supervising Administration staff. At this time Rhonda moved into working with Insurance Benefits, where her main duties included, processing claims, accounting and providing excellent Customer Service. She has been involved with Insurance Benefits for approximately 5 years and in January 2020 was excited to join Health Risk Services Inc. as Operations Manager.
She looks forward to building and maintaining strong relationships with Health Risk Services Inc. clients to ensure all their benefits needs and questions are met.
In her off time she enjoys spending time with family, friends, pets and quilting.
Claims Specialist & Client Care
Deborah’s Inspiration: The two most important days in your life are the day you are born and the day you find out why.” – Mark Twain
Deborah has been in administration for over 10 years, combining her desire to help others and her drive to expand the shared knowledge of those around her. With a compassionate touch, being the friendly, first point of contact has always been the favored part of her roles and speaks to her success in building rapport with clients. Hailing from the East Coast of Canada, Deborah’s love of the Maritimes and their culture is important to her and being a ‘member of the family’ is something she hopes everyone will experience when contacting HRS!
Segura (meaning “secure” in Portuguese)
Segura’s Inspiration: “Each time a client expresses appreciation for a job well done or for a product that has done exactly what it was meant to do, Segura is inspired to continue learning about new opportunities to provide additional health and financial security for each and every client.”
Segura joined Health Risk in 2000 when he became “the arms securing you” – the symbol and champion of the Health Risk Services logo. He continues daily to symbolize the “Security & Protection” afforded to Health Risk clients.