Our Team

Luene La Fountaine, RHU
President and Owner

Luene’s Inspiration: “I believe our choices define who we are. I’m inspired everyday to own my own choices and set my own direction. I also recognize that I own both the fruits and consequences of my decisions.”

Luene’s insurance career spans over 30 years, starting with her move to Calgary in 1983 from Medicine Hat. With a keen interest in Disability Insurance – the most complex and litigated type of insurance – Luene soon became recognized for her expertise in this specialized area.

Roger Beals
Group Benefits Consultant

Roger’s Inspiration: “Our struggles allow us to look at ourselves and reflect which in turn gives us the strength and vision to overcome and move forward to a destiny of success.”

Roger joined the Health Risk Services team in 2018 bringing with him varied and extensive experience in various aspects and classes of insurance.  He looks forward to fulfilling his desire to help businesses, build strong relationships and make successful businesses even better.

Eric Prangnell, BA, GBA
Group Retirement & Benefits Specialist

Eric’s Inspiration: “Service to others is the rent you pay for your room here on earth.” – Muhammed Ali

Eric joined the HRS team in 2018 and has been in the pension and benefits industry since 1998. He has held roles in underwriting, as an advisor and account executive. He is passionate about helping clients find the most effective retirement and benefit solutions for their teams. Employee education is the cornerstone of his approach, as he believes, when you empower employees, you empower organizations.

Carrie Whitten
Operations Manager

Carrie’s Inspiration: “Try to become not a man of success, but rather try to become a man of value.” – Albert Einstein

Carrie joined the Health Risk Services team in 2013. With a strong background in Customer Service Management, and most recently the Dental Industry, she brings a desire backed by experience to provide the highest level of service possible. Her dental experience has proven an asset in helping Health Risk clients navigate the often confusing world of Dental Benefits. This experience, combined with her Business Administration Diploma, also assist us in creating Dental Programs that truly work within the chosen parameters of plan design and costs.

Pamela Walsh, B.Comm
Claims Specialist, Benefits Operations


Pamela’s Inspiration: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou

Pamela’s background is extensive with a focus mainly in the finance and insurance industries having earned a Bachelor of Commerce, Financial Services degree in 2008. She has had the pleasure working in various administrative, customer service and financial roles over the years. Pamela first came into the industry, twenty five years ago, working for financial representatives at an investment firm in Saskatoon, Saskatchewan. This path led to Calgary in 2002 and into banking, mutual fund investments, group benefit insurance, underwriting, and risk analysis.

Claudette Stiven
Tech Chix
Social Media & Brand Ambassador

Claudette’s Inspiration: “All our dreams can come true, if we have the courage to pursue them.” – Walt Disney

Claudette Stiven, Tech Chix is a digital marketing and communications consultant, who is eager about helping businesses understand and leverage the power of social media and especially Facebook, Linkedin and Google my Business to actually grow their business.  Over the past decade, through full-time roles and consulting work, Claudette has created content, produced events, driven social media strategy, shaped brand architecture, and built online and offline communities for everything from dental/orthodontics, organic coffee, realtors to cardiac clinic and currently with Health Risk Services.

Segura (meaning “secure” in Portuguese)

Segura’s Inspiration: “Each time a client expresses appreciation for a job well done or for a product that has done exactly what it was meant to do, Segura is inspired to continue learning about new opportunities to provide additional health and financial security for each and every client.”

Segura joined Health Risk in 2000 when he became “the arms securing you” – the symbol and champion of the Health Risk Services logo. He continues daily to symbolize the “Security & Protection” afforded to Health Risk clients.