Our Team

Luene La Fountaine, RHU
President and Owner

Luene’s Inspiration: “I believe our choices define who we are. I’m inspired everyday to own my own choices and set my own direction. I also recognize that I own both the fruits and consequences of my decisions.”

Luene’s insurance career spans over 30 years, starting with her move to Calgary in 1983 from Medicine Hat. With a keen interest in Disability Insurance – the most complex and litigated type of insurance – Luene soon became recognized for her expertise in this specialized area.

In 1985, she co-established the Paul Revere Disability Insurance Brokerage Office in Calgary. In 1988, she became the National Disability Director and Trainer with Empire Life as well as assisting in the building of a multi-line Insurance Brokerage operation. In 1990, Luene joined Crown Life as their Western Regional Manager with her first task being to build and manage a full-service Brokerage Division. She then transitioned it into a Managing General Agency distribution system for Western Canada.

An entrepreneur at heart, Health Risk Services was born in 2000 of Luene’s conviction and passion – a dynamic combination. Conviction that clients deserve more than the one-size-fits-all products and services offered by conventional insurance providers. And passion for turning challenges into opportunities and sharing her knowledge and expertise so that clients can make the right choices for their needs.

A Registered Health Underwriter (RHU), Luene speaks and shares her knowledge and expertise at numerous industry conferences. She is often contracted by legal firms as both a professional advisor and witness on disability insurance policies in proceedings against insurers in non-payment cases.

An active industry contributor, Luene has served as the Alberta Director for the Independent Financial Brokers Association of Canada (IFB) for eight years and an additional two years on its Executive Board. As well, she has successfully organized numerous industry conferences, a testament to the respect she garners from colleagues and to her strong organizational abilities and passion for education.

Luene enjoys working directly with existing and new clients providing insurance and benefits knowledge, innovative program design, comprehensive plan management and general attentiveness to any situations that may arise regarding administration or claims.

She takes great delight in welcoming all clients and visitors to our office with a smile and a cup of coffee and is always happy to chat with you about your Employee Benefits Program or Insurance needs.

(meaning “secure” in Portuguese)
Segura's inspiration:

“Each time a client expresses appreciation for a job well done or for a product that has done exactly what it was meant to do, Segura is inspired to continue learning about new opportunities to provide additional health and financial security for each and every client."

Segura joined Health Risk in 2000 when he became “the arms securing you” – the symbol and champion of the Health Risk Services logo. He continues daily to symbolize the “Security & Protection” afforded to Health Risk clients.

Benefits Operations Manager
Rhonda's inspiration:

Push yourself because nobody else is going to

Rhonda’s career has always revolved around Customer Service starting out working part time in Retail. At 18 years old she was given her own store to manage and worked her way up to Senior Manager. After 10 years in retail she went back to school and moved into the Oil and Gas Sector where she worked for Ensign Drilling and Precision Drilling as a Contract Secretary, Accounts Receivable and then Credit and Collections. Her next move was to the Calgary Stampede as a Business Centre Coordinator, again working with contracts, accounting, credit and collections and supervising Administration staff. At this time Rhonda moved into working with Insurance Benefits, where her main duties included, processing claims, accounting and providing excellent Customer Service. She has been involved with Insurance Benefits for approximately 5 years and in January 2020 was excited to join Health Risk Services Inc. as Operations Manager.

She looks forward to building and maintaining strong relationships with Health Risk Services Inc. clients to ensure all their benefits needs and questions are met.

In her off time she enjoys spending time with family, friends, pets and quilting.

Stay tuned for the introduction of our TOTALHealth™ program! To be launched in 2023.